User Agreement

Last updated: 7 August 2026.

This User Agreement governs the use of the website and the placement of orders with the E-Service Georgia online shop and computer service centre. The seller and service provider is E-Service Georgia, identification number 345764292, legal address: Tamar Mepe Ave 22a, Batumi (the “Seller”).

Before placing an order, please read this Agreement, the description of the selected product or service, and the Warranty Service Terms. By placing an order and confirming acceptance on the website, the User accepts this Agreement. Nothing in this document limits any mandatory consumer rights under the laws of Georgia.

1. Key terms

Website means the E-Service Georgia website through which a User may browse the catalogue and submit an order.

User means any person using the Website. Customer means a person who orders a product or service. An individual purchasing a product or service predominantly for personal purposes is a consumer under the laws of Georgia.

Product means computer equipment, components, accessories, and other catalogue items. A Product may be new, second-hand, or refurbished (Ref/Refurbished) where this is expressly stated in its description. Ref/Refurbished may refer to a Product that has previously been used, inspected, serviced, restored, or repackaged for resale.

Service means diagnostics, repair, configuration, software installation, assembly, maintenance, and other work listed in the catalogue.

2. Website information and contract formation

1. The Seller takes reasonable care to keep descriptions, images, prices, and availability information current. Images may differ slightly from the actual Product because of display settings, production batches, or included items. Material specifications, condition, and included items are confirmed before an order is accepted.
2. A listing is an invitation to place an order and does not by itself guarantee availability. An order is accepted and a contract is formed only when the Seller confirms to the Customer the order contents, price, availability or delivery time, payment method, and collection or delivery method.
3. If an obvious technical error in a price or description is discovered after submission, the Seller will notify the Customer and offer the choice of confirming the corrected terms or cancelling the order for a refund of any amount paid.
4. The Customer must provide an accurate name, telephone number, email address, and other information required for the order. The Customer is responsible for keeping the stated communication channels available and reviewing notices sent through them.
5. For a second-hand or refurbished Product, the stated condition, disclosed signs of use, included items, inspection results, and individual warranty period form part of the contract. Cosmetic characteristics and other defects clearly disclosed before purchase do not constitute a lack of conformity.

3. Prices and payment

1. Prices are stated in Georgian lari (GEL) unless expressly indicated otherwise. The final price, delivery charge, and any additional work will be disclosed before the order is confirmed.
2. Available payment methods are shown during checkout or agreed with a manager. An obligation to pay arises only after explicit confirmation of an order that entails payment.
3. Additional work or parts identified as necessary during diagnostics will be supplied and charged only with the Customer’s approval. If a final service price cannot reasonably be calculated in advance, the calculation method or an estimate will be provided.

4. Availability and delivery

1. The standard delivery time is 20 calendar days from contract formation unless a different period is stated in the relevant Product description or order confirmation, or the Product is locally in stock.
2. For a locally stocked Product, the Seller will confirm the available collection or delivery time when accepting the order. A local-stock indicator refers to stock verified by a manager and does not necessarily reflect availability at the exact time a catalogue page is viewed.
3. A different period may be individually agreed, including for special-order Products, custom configurations, international transportation, or customs clearance. The Customer will be informed of that period before confirmation or it will be separately agreed afterwards.
4. If the Product cannot be supplied, the Seller will notify the Customer without undue delay and offer a substitute, a new period, or cancellation. Following cancellation, any payment for the undelivered Product will be refunded by the original payment method unless otherwise agreed.
5. The Customer must provide an accurate address and ensure that someone is available to receive the order. Redelivery required because the Customer was unavailable or supplied incorrect information may be charged separately after prior notice.
6. Where the Seller arranges delivery, the risk of accidental loss or damage passes when the Customer or a nominated third party other than the carrier takes physical possession. If the Customer independently appoints a carrier not offered by the Seller, the applicable rules of Georgian law apply.

5. Receipt and inspection

1. On receipt, the Customer should check the number of packages, included items, conformity with the order, and visible damage to the Product and packaging. Any damage or shortage should be reported immediately to the Seller’s representative, courier, or pickup-point employee and, where possible, recorded in a written report.
2. For delivery by courier or pickup point, the Customer is advised to make one continuous video showing the package inspection and complete unboxing. The rules for proving external physical damage are set out in the Warranty Service Terms.
3. Signing for receipt without reservations confirms the absence of clearly visible damage and discrepancies detectable through an ordinary inspection. It does not deprive a consumer of rights relating to latent defects or a Product’s lack of conformity with the contract.

6. Withdrawal from a distance contract

1. Where required by Georgian law, a consumer may withdraw from a distance contract without giving a reason within 14 calendar days: for a Product, from physical receipt; for a Service, from contract formation.
2. To withdraw, the consumer must send the Seller an unequivocal statement within the applicable period. The Product must be returned without undue delay and within the period set by law. The consumer bears the direct return costs unless the Seller agrees to bear them or the law provides otherwise.
3. Payments will be reimbursed in the manner and within the time required by Georgian law. Where permitted, the Seller may withhold reimbursement until the Product is received or the consumer provides evidence that it has been sent back.
4. The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
5. The right of withdrawal may not apply in cases provided by law, including custom-made Products; unsealed sealed computer software; a fully performed Service begun with the consumer’s prior consent and acknowledgement that the right will be lost after full performance; and urgent repair or maintenance specifically requested by the consumer, to the extent of the requested work.
6. If the consumer asks for a Service to begin before the end of the 14-day period, the Seller may request a separate express confirmation. If the consumer subsequently withdraws after performance has started, the properly performed proportion is payable where required by law.
7. As a general rule, the special statutory provisions for distance contracts, including the 14-day withdrawal right, do not apply to a Product or Service priced at no more than GEL 30 unless a mandatory rule requires otherwise.

7. Computer services

1. Equipment is accepted with a record of the reported fault, external condition, included items, and, where applicable, an estimated price. The final cause of the fault and repair price may be determined after diagnostics.
2. The Customer confirms that they are entitled to submit the device for service. Before submission, the Customer must back up important data, remove confidential information, and provide access credentials only where required for the agreed work.
3. The Seller will take reasonable care of the device; however, diagnostics, repair, operating-system reinstallation, or storage failure may result in data loss. Unless preservation or recovery is expressly included in the order, the Customer remains responsible for backups to the extent permitted by law.
4. The scope, period, and price of work may be changed after diagnostics only with the Customer’s approval. Replaced parts will be returned on request where possible, except where they must be submitted to a supplier under an exchange or warranty programme.

8. Warranty and liability

1. The commercial warranty for Products and Services is governed by the separate Warranty Service Terms and by the description of the relevant item.
2. For a Product marked as second-hand, Ref, or Refurbished that is in fact a second-hand Product, the Seller’s liability and the warranty period are individually agreed in the Product listing and order confirmation. Unless another period is stated, the 30-day commercial warranty in the Warranty Service Terms applies.
3. The Seller is responsible for conformity of Products and Services and for its contractual obligations to the extent required by applicable law. Nothing in this Agreement excludes liability that cannot lawfully be excluded.
4. The Seller is not liable for failure caused by circumstances beyond its reasonable control, but will notify the Customer and comply with any mandatory refund or other remedy obligations.
5. A User must not interfere with the Website, attempt unauthorised access, introduce malicious code, or use the Website for an unlawful purpose.

9. Personal data and intellectual property

1. Information supplied with an order is used to communicate with the Customer, perform the contract, deliver orders, maintain accounting records, handle requests, and comply with law. Detailed rules should be provided in a separate Privacy Policy.
2. Website materials, including text, design, logos, and images, are protected by law. Use beyond personal viewing requires the rights holder’s consent unless expressly permitted by law.

10. Requests and final provisions

1. Questions, withdrawal notices, and claims may be sent to info@e-service.ge, by telephone at +995 595 043 356, or to team@palmbit.org. Please state the order number, name, contact details, and a concise description of the request.
2. The parties will seek to resolve disputes through direct communication. A consumer may also apply to the Georgian Competition and Consumer Agency (GCCA) or to a court in accordance with Georgian law.
3. This Agreement is governed by the laws of Georgia. If any provision is invalid, the remaining provisions continue in effect.
4. The Seller may update this Agreement for future orders. A contract already formed is governed by the version in force at formation unless the parties expressly agree otherwise or a change is required by law.